Xbench 3.0 uses a subscription license model. Each user can create an Xbench account by clicking Sign Up in the Sign In dialog. Once you have a licensed Xbench account, you can install and run Xbench 3.0 from any computer (one simultaneous instance).
Only email support is included with Xbench 3.0. No phone support is available. To file a support case, please use this form.
Yes, you can buy several years at once. However, there is a maximum of 10 years per user.
Yes. If you buy more years using the same email account that you used for your initial purchase, the additional years bought will be added to the years that you already have.
All Xbench licenses are multi-user. When you make your first purchase, your subscription years will be initially assigned to the email used in your purchase. Using the Control Panel, you will be able to specify all emails authorized by your account. Purchased subscription time will be distributed evenly among all authorized users. For example, if you manage a team of 3 and buy 9 subscription years, the Control Panel allows you to assign 3 subscription years to each member of your team. If you buy more years with the same email account later, your end of subscription will be extended accordingly.
Also, teams can also switch their license to a domain mode license to ease user administration and reduce costs. You can find more information about domain mode licenses in this blog post.
No. Simply use the Control Panel to remove the email of your former employee and their remaining time will be distributed evenly among the rest of the emails authorized by you.
In the Control Panel you can authorize any email to use Xbench. Just add your vendor's email to the list of authorized users and you are all set. The remaining subscription time will be recalculated to accommodate the new license.
Yes, Xbench 2.9 can be used free of charge. The Xbench 3.0 licensing program does not apply to Xbench 2.9.
Although Xbench 2.9 is distributed as freeware, its license allows you to use it to help you with your translation work, either if you are a freelance translator, an employee at a translation agency or an in-house translator at an end client.
Xbench 2.9 is a non-Unicode application, and as such, it does not handle strings internally in Unicode. This means that to avoid or mitigate character corruption issues, you need to set your system locale to the best fit for the languages you will be working with. Xbench 3.0 is the first version that supports Unicode.
You can still file issues with this form. However, please note that Xbench 2.9 development is frozen because all efforts are focused on the Xbench 3.0 Unicode code base, so any further updates to Xbench 2.9 for fixes and enhancements are unlikely.